Legal

Terms of Service

Effective 19 August 2026. Devsmooth Ltd., Surrey, British Columbia, Canada.

1. Who we are

Moorfox is a product of Devsmooth Ltd., a company incorporated in British Columbia, Canada, with its registered office in Surrey, British Columbia ("Devsmooth", "we", "us"). It provides remote monitoring and management of computers: an agent installed on each device, and a dashboard at app.moorfox.com to watch and control them (together, the "Service").

2. The agreement

These Terms of Service (the "Terms") are a contract between Devsmooth and the organisation that opens the account ("you", the "Customer"). The person who accepts them confirms they have authority to bind that organisation. The Privacy Policy, Data Processing Addendum and Refund Policy form part of the Terms. If you have signed a Master Service Agreement or another written agreement with us, that agreement governs instead of these Terms where the two differ.

The Service is a business tool, offered to businesses and the people who run IT for them. It is not offered to consumers for personal or household use.

3. Your account

Signing up creates an organisation. You are responsible for the people you invite into it, for keeping credentials and enrolment keys confidential, and for everything done under your accounts. Tell us promptly at support@moorfox.com if you believe an account has been compromised.

4. Your devices and your authority

You may install the Moorfox agent only on devices that you own, or that you are authorised to manage by their owner, for example under a services agreement between an IT provider and its client. You are responsible for:

• having and keeping that authority for every enrolled device;
• giving the people who use those devices any notice of monitoring and management that applicable law or your own agreements require; and
• removing the agent from devices you no longer have authority over.

Using the Service to monitor or control a device without the authority to do so is a material breach of these Terms and may be a criminal offence. We may suspend or terminate accounts we reasonably believe are doing it, and we will cooperate with lawful requests from authorities in such cases.

5. Attended quick support

Quick support sessions connect a technician to a machine when a person at that machine runs the quick support tool and shares a code. That person must have agreed to the session. Codes and vanity links are for your organisation's support work, not for unsolicited access to strangers' machines.

6. Powerful features, used at your direction

The Service can take remote control of a device, transfer files, run commands and scripts with administrator (SYSTEM or root) privileges, install patches, restart machines, and, through flows you configure, lock or wipe a device. These actions run at your direction, on your targets, with your content. We execute them; we do not review them. You are responsible for what a command, script, flow or patch policy does, including built-in scripts you choose to run, and for testing before applying anything to machines that matter.

7. Acceptable use

You must not use the Service to break the law, to infringe others' rights, to distribute malware, or to interfere with anyone else's use of the Service. You must not resell access to the Service itself except to manage your own clients' devices in the ordinary course of an IT services business, and you must not probe, overload, or attempt to defeat the security of the Service. We may set and enforce reasonable technical limits, such as rate limits and pending-session caps, to keep the Service healthy for everyone.

8. Fees and billing

Current prices are on the pricing page. The free tier covers up to 10 devices with every feature included and does not expire. Paid usage is billed monthly, in arrears, in US dollars, and is excluding taxes, which you are responsible for. Because billing is in arrears, you pay after the usage, not before; how usage is counted, and what happens when you cancel, is described in the Refund Policy.

We may change prices with at least 30 days' notice. A price change never applies retroactively: it takes effect from a future billing month, and if you disagree with it you can stop using the paid features before it starts.

9. Previews and upcoming features

Features marked as beta, preview or upcoming, including add-ons announced on the pricing page before they are available, may change or be withdrawn, and are provided without any commitment until they are generally available.

10. Your data

Data you or your enrolled devices submit to the Service, including device inventory, activity records, scripts and chat messages ("Customer Data"), belongs to you. You grant us the licence to host, process, transmit and back up Customer Data as needed to provide the Service, and for no other purpose. Where Customer Data includes personal data of your users or clients, the Data Processing Addendum applies: you are the controller, and we process on your instructions.

You are responsible for the lawfulness of the Customer Data you put into the Service and for maintaining your own copies of anything you cannot afford to lose. We back up the Service's databases, but backups protect the Service as a whole and are not an archival service for you.

11. Our property

The Service, the agents, the site and everything in them, other than Customer Data, are owned by Devsmooth or its licensors. We grant you a limited, non-exclusive, non-transferable right to use them for your organisation's device management while these Terms are in force. You may not copy, modify, or reverse engineer the Service except where law permits it regardless of this clause. The open-source components we build on are listed in the third-party notices. If you send us feedback, we may use it without obligation to you.

12. Availability and support

We run the Service carefully and want it up all the time, but we do not promise uninterrupted availability, and maintenance sometimes needs downtime. Support is provided through the Support tab in the dashboard. Service-level commitments exist only where a signed agreement contains them.

13. Suspension

We may suspend some or all of the Service for an account, with notice where practical, if we reasonably believe it is being used in breach of section 4 or 7, if suspension is needed to protect the Service or others, if required by law, or if invoices are overdue and remain unpaid after a reminder. We lift suspensions once the cause is resolved.

14. Term, termination and your data afterwards

These Terms apply from signup until the account is closed. You can stop using the Service and close your account at any time; any final invoice for usage already consumed remains payable. We may terminate for material breach that is not cured within 14 days of notice, or with 30 days' notice if we discontinue the Service.

For 30 days after closure we will, on request, make your Customer Data available for export. After that we delete it from the live systems, and it ages out of backups on the backup schedule. Records we need for legal, accounting or security purposes may be kept for as long as those purposes require.

15. Warranty disclaimer

The Service is provided "as is" and "as available". To the maximum extent the law allows, we disclaim all warranties, conditions and representations, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Service will be error-free or uninterrupted, or that it will catch every problem on your devices.

16. Limitation of liability

To the maximum extent the law allows: neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility; and our total liability for all claims arising out of or relating to the Service or these Terms is capped at the greater of the amounts you paid us in the 12 months before the event giving rise to the claim and CAD $100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including for fraud, or for death or personal injury caused by negligence.

17. Indemnity

You will defend and indemnify Devsmooth against third-party claims, and the resulting costs and damages, arising from your breach of section 4 (authority over devices), your Customer Data, or your use of the Service in violation of law, provided we notify you promptly and let you control the defence.

18. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we will give at least 30 days' notice by email or in the dashboard before they take effect. Continuing to use the Service after the effective date is acceptance; if you do not accept, close the account before that date.

19. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict of laws rules. The courts of British Columbia have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party submits to them. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. General

These Terms, with the documents they incorporate, are the entire agreement about the Service and supersede prior discussions. If a clause is found unenforceable, the rest stands. A failure to enforce a clause is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in a merger or sale of the business. Neither party is liable for delay caused by events beyond its reasonable control. Notices to us go to support@moorfox.com; notices to you go to your account's administrator email addresses.

21. Contact

Devsmooth Ltd., Surrey, British Columbia, Canada. Legal, billing and privacy: support@moorfox.com.